Guarantee Information

Zone 7, Inc. is proud to offer our healthy plant guarantees.

We strive to provide our customers with only the highest quality, healthy plants.

In the event that a tree or shrub leaves the nursery and is not healthy, we hold ourselves in readiness, upon proper proof, to replace or exchange it.

Please be advised that these are strictly health guarantees. We cannot extend this guarantee to plants that do not survive due to neglect, improper planting, lack of water or too much water, or low temperatures below the plant’s hardiness zone.

30-Day General Health Guarantee
All plants sold at Zone 7, Inc. come with a free 30-day guarantee. The original receipt and the plant are required for a replacement or exchange. No cash or credit card refunds will be given.

1-Year Exclusive Plant Guarantee
To obtain this guarantee, you must purchase enough Living Soil^® amender for the number of plants you are buying.

This chart will help you determine the quantity of Living Soil^® amender that is needed.

Plant Size	1 gallon	2 gallon	3 gallon	5 gallon	7-10 gallon
Plants/bag	5 plants	4 plants	3 plants	2 plants	1 plant

Larger plants require additional bags as noted below:
A 15-gallon plant requires 2 bags.
A 20-25 gallon plant requires 3 bags.
A 30-gallon plant or a B&B tree requires 4 bags.

Plants NOT covered by the 1-Year Exclusive Plant Guarantee include:

Plants smaller than 1-gallon
Plants given as gifts
Rhododendrons
Roses
Bulbs
Plants costing more than $99 (unless these plants are planted by Zone 7, Inc.)
Winter Daphne

Please note that sale or discounted plants/items are not covered by a guarantee or warranty.

If you need to return a plant, please bring the receipt (highlighting the purchase of the plant and the Living Soil^® amender on the same receipt), along with the plant for inspection and identification. If the return is approved, you will receive a replacement plant or a Zone 7, Inc. store credit. No cash or credit card refunds will be given.

We want you to be successful at planting in our clay soil. We require the use of Living Soil^® amender due to the nature of our natural soil. It is made specifically for use with Upstate South Carolina soil. It lightens and loosens soil, improves the pH, and takes advantage of the moisture-retaining property of the existing soil. Living Soil^® also contains sea kelp extract, important B vitamins, humic acids, along with beneficial bacteria and organisms commonly called micorhizae. Micorhizae is the “living” element of Living Soil^®. These fungi organisms permanently attach themselves to plant root systems, improving uptake of moisture and nutrients, reducing transplant shock, improving drought tolerance and accelerating plant growth. The soil amender should be mixed with native clay soil at the recommended rates listed in the chart.

It is also important to prepare the hole for the plant according to the following diagram: